Frequently Asked Questions (FAQs)

1. Your Instructor >>   2. Using the CD/Web Hybrid >>   3. Accessing Multimedia Files >>  
4. Completing Assignments >> 5. Assignments/Quizzes >>   6. Frequently Asked Questions (FAQs)

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Please read through the frequently asked questions so that you are familiar with what is here. You will probably refer to this page throughout the course. After you read through this page, complete the exit survey!

  • Are there any special concerns for America Online (AOL) users?
  • Are there any special concerns for those who use free e-mail accounts (i.e., Yahoo, Hotmail, etc.)?
  • I am having trouble logging on to MOODLE, what should I do?
  • I am having trouble submitting my homework using the web-based forms, what should I do?
  • What software do I need to use the 'Whole Health' CD-ROM?
  • What do I put in the subject line of my e-mails?
  • What do I do if I need technical support?
  • How long should my assignment papers be?
  • How do I Write a Lecture Summary Assignment?
  • Are there any opportunities for extra credit if I don't perform well?
  • How do I write a Unit Summary Assignment?
  • What should I do if one of the assignment links doesn't work?
  • What assignments am I supposed to complete?
  • How should I study for quizzes?
  • What happens if I miss a Quiz?
  • Can I fax my homework?
  • How are my internet homework papers graded?
  • How do I listen to the MP3 lecture files?


    "Are there any special concerns for America Online (AOL) users?"

      • AOL users need to pay careful attention to a couple of items. First, the web-browser that comes with the AOL software is not a full-featured browser. I recommend that instead of using the AOL browser, that you use either Microsoft Internet Explorer, Mozilla, or Netscape Communicator (both of which are free downloads). For Mac Users, either Safari, Netscape or Internet Explorer should work fine. To use these browsers, you just log onto AOL as you normally would and then minimize the AOL window and open up either Internet Explorer or Netscape browser.
      • If you are using an older version of AOL, you will get "timed out" by AOL after about 20 minutes or so. This can present problems if you are in the middle of an assignment or exam.You can prevent this by downloading the most recent version of the AOL software. If you still experience this problem you can download the free or shareware software that will keep you from getting timed-out. Software titles include: "AlwaysOnline," "KillTimer," "AntiTimer," and others. You can download these software programs at Another way of getting around getting "timed out" is to open up an AOL chat room with yourself. This will work just as well if you know how to set it up.

    "Are there any special concerns for those who use free e-mail accounts (i.e., Yahoo, Hotmail, etc.)?"

      • Typically I won't be emailing the class. However, if you email me directly with questions I will return your email to the same address that you used to email me. Those of you who use free email accounts need to remember to regularly trash all unwanted email and then empty the trash. Sometimes free email accounts have rather small amounts of storage space for you to save old messages. If you don't clear out old messages, you might run the risk of running out of space. In this event, you will not be able to receive email until you clear out your email storage area. ALSO, sometimes the spam filter of your free email service will filter out messages from your teacher. Be sure that you look very carefully in your SPAM folder (or wherever the spam messages go) for communications from your teacher and make sure your SPAM settings allow email from CUESTA.EDU AND EARTHLINK.NET.

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    "I am having trouble logging on to Moodle, what should I do?"

      • First, be sure to double-check your username and password.
      • Second, if you have already changed your password, be sure that you are typing in your password exactly as you changed it. Usernames and passwords are CASE SENSITIVE
      • If none of the above works, contact our local Cuesta help people:
      • As an instructor of the class, I don't have sufficient Blackboard permissions to reset or change passwords, or add students to the database, if they are not already in there.
      • When contacting support, BE SURE to give your full name and the CRN# of the class. AND, remember that they will only be able to answer your questions between the hours of 7:30 AM to 9:00 PM.
      • Cuesta Help:
        1. Lee McCrea and Al Silva can be emailed at:
        Lee and Al are usually very quick to get back to students.
      • Please let me know as soon as possible if the tech support is unable to help you.

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    "I am having trouble submitting my homework using the web-based forms, what should I do?"

      • NOTE: If none of the suggestions below fix your problem, send your homework in via email adding your homework file as an attachment.
      • First, and this advice helps most people, reduce the security level of any virus protection software while you are trying to submit your homework. Some people set the security level too high.
      • Second, make sure you have allowed cookies and turned off the "block pop-up windows" feature in your web browser settings or through your Zone Alarm.
      • Third, make sure that you disable any personal firewall that may be working.
      • Finally, update your system software. If you have a PC, you can click on the Windows updater. If using a Mac and OSX, under the Apple menu, click on System Preferences and then Software Update. If using Mac OS 9, go to Apple Menu, Control Panels and click on Software Update.

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    "What software do I need to use the 'Whole Health' CD-ROM?"

      • All you need is a Web browser: preferably a recent version of Firefox, Safari, Internet Explorer or Netscape Communicator. You will also need the Apple Quick Time software and Quick Time "Plug-in" for your browser. This software can be downloaded from the Apple website.

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    "What do I put in the subject line of e-mails that I send to my instructor?"

      • ALWAYS start your subject line with a clear idea about the nature of your request.
      • If you need help or want to ask me a question about the Blackboard, type "Help with Blackboard" in the subject line. Or, another example would be "Question about test#1".

    "What do I do if I need technical support?"

      • If you need help with class policies or procedures, first check your class welcome letter/syllabus and the class orientation pages. If you don't find an answer on those pages, check the FAQ page, which is section 6 in the orientation pages. For logon problems for Blackboard, please see question above.

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    "How long should my assignment papers be?"

      • A general rule of thumb should be that summaries for either UNIT ASSIGNMENTS or LECTURES should be at least ONE PAGE, SINGLE-SPACED. Discussion assignment posts should be about three-fourths of a page in length.
      • Remember that lecture summary length will vary depending on the length of the lecture. You will need to summarize all sections of the lecture notes. Remember too, that lecture summaries are divided into two parts: the summary and the application sections. Each section will be aproximately one-half page single-spaced.

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    "How do I write a lecture summary assignment?"

      • The lecture summary assignment is broken down in to two parts. Part one is the summary. In this part you simply summarize the important points of the lecture IN YOUR OWN WORDS. Your summary must be sufficiently detailed so that it is easy for me to see that you read and understood the lecture.
      • Part two is the application section where you apply the lecture contents to your own personal situation. A lecture summary needs to demonstrate comprehension of the material. Therefore, besides restating the lecture contents (summary), you need to use illustrations or examples of how the content relates to your own experience (application). Show some of your own insights. This way I know that you not only read the material, but that you have some understanding of what it means to you. You do not have to agree with everything in lecture, if you want to object to some of the statements or disagree with them, that's fine. But you still need to refer to the lecture contents and balance that with your own thoughts in your own words. An acceptable lecture summary is about 50% recitation of lecture facts, and 50% application to your own life.
      • This should all be accomplished in a minimum of 2 pages double spaced (or, 1 full page single-spaced). Look at an example of a Model Lecture Summary Assignment in the Distance Learning area of the WholeHealth web site.

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    "How do I write a Unit Summary Assignment?"

      • The unit summary assignments are pretty self-explanatory, you just follow the directions on each assignment page. You can find an example of a unit assignment on the Model Unit Summary Assignment page in the Distance Learning area of the WholeHealth web site.
      • If you want the maximum possible points on unit assignments, you can complete an extra assignment. There is one extra text box on the assignment post page for this purpose. You can receive up to the total possible points for the unit assignment.
      • Reminder: please submit all unit assignments at the same time (NOT ONE AT A TIME) using the same form. It is very difficult and time-consuming for me to have to sort through several posts to total your assignments scores. This also delays the posting of grades.

    "What do I do if one of the assignment links doesn't work?"

      I always receive emails from students wanting to know what to do if the links to the different web sites for the Unit Assignments don't seem to work. Here's my advice:

      If any link does not work, you can try a few things. First, wait awhile and then try back later. The server might be busy or down. Second, it's possible that the links have been changed, that sometimes happens. In this case you can try Googleing (i.e., the search engine) the site using keywords. Finally, if all else fails, move on to a different assignment. That's one of the reasons I've included so many for you to choose from.

    "Are there any opportunities for extra credit if I don't perform well?"

      NO. There will be no extra credit opportunities in this class. you have to get it right the first time.


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    "What assignments am I supposed to complete?"

      There are many different assignments on your Whole Health CD. You will NOT need to complete ALL of them. I usually vary the assignments that I require each semester. Also, students in the first 9-week classes will complete different assignments than the students enrolled in second 9-week classes. Thus, if it is not listed on the Assignment Deadlines page, it is not a required assignment. Complete only the assignments with point values on the Assignment Deadlines page.

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    "How should I study for quizzes?"


    • Be sure to read each of the chapters in your textbook that are part of the section for that particular quiz. These are named on the Assignment Deadlines page for each quiz.
    • The quizzes will be open book, open-note quizzes. However, there will be a time limit. You will be able to use your notes and your textbook, but you will need to come to each test prepared, otherwise you will run out of time.
    • Once you begin the quiz, the timer is running. You will not be able to log out of the quiz and revisit it later.
    • Read your lecture summaries and other notes from each lecture that are within the unit for the quiz. These are named on the Assignment Deadlines page.
    • Take the Practice Quizzes that are available on the WholeHealth web site. These will also help you to study for the text and lecture questions on the quiz. At least two or three of the questions on each practice quiz will be real live quiz questions.
    • The quizzes will be 30 questions and 30 points each. About 70-75% of the quiz questions will be from the textbook, the other 25-30% will be from the lecture notes.

    "What happens if I miss a Quiz?"

    Like other homework, there are no make-ups for missed quizzes. In a traditional class you typically have one class period and just 50-minutes (or less) to complete a quiz. You also typically must meet at an assigned classroom to take that quiz or test. In this online class, you have a window of 48-hours within which you can complete your quiz. You can be at home or anyplace else where there is an internet connection. Just like in any other class, I expect you to inform me if you will be missing a quiz, but you must contact me BEFORE the quiz and not after the fact. If you give me the courtesy of contacting me early, I will try and find some option for you. But if you contact me after the quiz period, there is nothing I can do.

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    "Can I fax my homework?"

      • No. You can either use the assignment submission forms, or if all else fails, send your assignment word-processed file as an attachment to an email message. Direct your emails to me at:

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    "How are my internet homework papers graded?"

      • Most assignments and lecture summaries are worth 10 points. The following principles will apply to all internet assignments. If your assignment is received on time you will usually receive one of four grades: a 7, 8, 9, or 10 (that is, if it is a 10 point assignment). A 7 is equivalent to a grade of "C" and is an average paper. This means that it does not stand above what I consider to be the norm for this assignment. An 8 is equivalent to a grade of "B" and is above average. This means you have completed the assignment on time and done a better than average job. A 9 is an "A" paper. It is outstanding and is far above the norm. I don't give many 10s. This is an "A+" and is an exceptional paper in all ways.

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    "How do I listen to the MP3 lecture files?"

      • Each lecture can be found in an audio mp3 format. There are two different ways to listen to the MP3 lecture files found on the CD-ROM. First, you can listen to them from within your browser. This is the way that I had originally planned for them to be accessed. You will notice that there is a hyperlink attached to the MP3 files from the lecture pages. When you click on these links, if everything goes right, a player application will launch (e.g., QuickTime) and you will see the player interface as a floating window over your browser page. Using the files this way, you can then just listen to the audio lectures or you can click through the lecture multimedia slides while the audio plays in the background. In some cases, your browser may not be set up properly to hear the MP3s. In that case, you will need to read your browser's help files and set up the browser's preference for handling MP3 audio files.
      • A second way to listen to the audio files is to use your MP3 player. In this case, you just drag all the audio files (or just the one's you want to listen to) onto your computer hard drive and then open them using your MP3 application as you would any other MP3 file. To drag the files onto your hard drive, go to the WholeHealth CD-ROM icon (displayed on your computer desktop when you put the CD-ROM into your CD drive). Then, double-click the CD icon and you will see a folder titled: "audio." Just drag this folder, or any of the files within the folder, to a location on your computer hard drive where you would like to keep the files.
      • Another way of using the files would be to transfer them to a portable MP3 player (if you have one). Then you can listen to them while you are jogging or taking a walk.

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    After you read through this page, complete the exit survey!

    1. Your Instructor >>   2. Using the CD/Web Hybrid >>   3. Accessing Multimedia Files >>  
    4. Completing Assignments >> 5. Assignments/Quizzes >>   6. Frequently Asked Questions (FAQs)